Great Customer Service I had a great service experience recently with Popular Elamakkara. The overall experience at this dealership was a very pleasant one. Special thanks to the DRM Mr.Antony, Customer Care Manager Vipin & Service Advisor Lijo who moved the process along very quickly and made themselves available to answer all my queries. The tech team members Jeffin, Alfikkar and Baiju had done a really wonderful job in servicing the vehicle. Telecaller agents Sheethal, Praveen and Anu from the insurance department assisted me for a hassle free insurance renewal procedure. I would highly recommend this dealership to anyone who needs some assistance with buying, repairing or maintaining a vehicle. Hats off to the entire Popular team!!!
We would like to thank you for the wonderful services that we have received from NEXA Palarivattom.
If there was a grading schedule on your services, I would give your company a A+ !!!
Thanks to RM – Anila, she did an excellent job by explaining all the details of the car and also thankful her for the delivery at our home.
She is courteous, helpful, friendly & she handles the car very smoothly (an excellent driver too J )
Thank you for the yummy cake & nice flowers given by RM – Anila & Quality Manager – Renjini.
We will certainly recommend NEXA Palarivattom to my friends and relatives.
Your Happy Customer
I’m Nirmal James, a proud owner of Suzuki Baleno with registration number KL 07 CM 5063.
I’d like to take a moment to specifically applaud the superior attitude of your employees, Ms. Rajeshwari J(Secy. to the Director), Mr. Antony(Workshop Manager) and Popular Dealership in general for the outstanding turnaround time in getting my car repaired after the devastating flood that occurred in Kerala.
I want you to know how I appreciate your working with me on my repairs after my car was affected by flood. The insurance claim procedures by Maruti Insurance were also highly efficient and hassle free. My car was classified in the A category with hydrostatic lock and Mr. Baiju Vikraman assured me that the repairs will be done quickly.
They have gone beyond what I asked for or expected. This has increased my confidence in your Nexa approach, from purchasing the car(Basil from Nexa Showroom, Palarivattom did a great job), its periodic services, customer centric approach and finally, the service center helping me with the procedure for repairs(Mr. Sharafudeen and Mr. Abdullah need a special mention here). I received my car back in mint condition in less than a month’s time(23rd August 2018 to 19th September 2018). I have never been more delighted.
It’s situations like this that go a long way towards retaining customer loyalty. This car is the 3rd Maruti Suzuki car that we have owned, Esteem VXI and Swift VXi being the first two. With the type of customer care I have experienced at Popular Service Center, more than a few strong recommendations to friends and families will be made. Once again, my appreciation to you for outstanding customer support.
Thank you for reading!
Hello Mr. Johny and team,
Refer to my email dated 08 Sep 18.
I would like to take this opportunity to convey my sincere appreciation for your efforts, attention and relentless determination to deliver my vehicle on time as you assured me even on this toughest time.( post flood related works).
My special thanks to your team especially Mr.Gipson, Mr. Davis, Mr. Nidheesh and other staff for their hard work, extra time and efforts to deliver the vehicle were certainly worthwhile. It is a pleasure for me to congratulate such a dedicated and talented team.
Keep up the good work and thank you once again.
With warm regards
Dear Nexa Team,
I’m Srivatsan Muralidharan and I recently purchased Baleno Delta Petrol at Nexa Nandanam.
This feedback is about the team of Relationship managers : Sriram and Sathishbabu.
“Outstanding” is a small word to express my happiness on the way the entire customer service was delivered by your team.
Both of them were outstanding in all dimensions of customer delight !!
Thoroughly impressed with the tracking / follow-ups in terms of both pre and post delivery aspects too.
Below are various aspects where i’m impressed.
1. The initial call with respect to suggesting a suitable model by understanding the budget and various constraints.
2. The arrangement of True-Value agent for getting a great deal and exchange offer.
3. The time to deliver was less than a week.
4. Discussion with financial aspects went good.
5. Politeness in communication was good.
6. Tracking with RTO on registration related issues were great.
7. Hospitality on the showroom and demonstration was perfect
8. Arrangement of SPOC for easier bank formalities was good.
Overall, an outstanding customer delight was offered by the relationship managers.
If you want a rating for 5, i would give 5 star rating.
More than just delivering service, they build great customer relationship !!
This mail is to Thank you for your immediate attention given to my Scross Vehicle KL-7/CL/9131 which was given for service as it had gone through a flooded area and of showing a warning indicator .It was a great help for me that you had provided me a loaner car too. My vehicle has been recieved in good Condition after the Service. I especially thank Mr.Subeesh(Body Shop InCharge Popular Elamakkara),
Mr.Job(Service Incharge Elamakkara Popular )for their sincere approach and services given to me. May God Bless You
I recently purchased Nexa-S Cross from Popular Vehicles Pvt. Ltd., Nandanam, Chennai.
I would like to thank your company personnel, Mr. Anand Kumar for his excellent support. He took care of all my queries very patiently. He also took much care to ensure that I feel comfortable whenever I visited your showroom with his hearty welcome and hospitality. These small small efforts too makes the customer very happy. Actually I planned to buy Honda – Jazz/WRV. But he provided timely and useful advice and explained me all the features very clearly which made me to choose S-Cross. And I feel quite excited with my decision, as S-Cross is WOW!!!
I once again thank Mr. Anand Kumar for his outstanding customer service. Great service makes your customer feel that you care about long-term relationship, not just making sales.
We bought Ciaz Zeta Petrol on last Saturday from Popular Nexa. Our executive was Mr. Mathews PB.
I must say, he really supported and co ordinated everything well. Especially he was very informative and communicative.
From the beginning he kept a transparent approach, gave good offers and maintained a good relation, on which i was much satisfied.
I had enquired at several other Nexa showrooms. But finally landed at yours just because of him.
I must say, everything was good from your end.. And we are fully satisfied. An employee like Mathews will certainly increase your reputation.
Greetings Mr.Subash/Mr.Rajesh Sivan!
My name is Ravi Jaikumar. Recently I bought a brand new Baleno CVT Delta from your Nexa showroom (Popular) at Marathakara, Thrissur on behalf of Ms.EK Prema. The relationship manager for our business was Mr.Sirajudheen. I wanted to relay my feedback about him to his senior colleagues/management
I am based in the US and visit Kerala only once a year. I find it hard to trust people so easily generally.The foremost virtues for me in dealings has always been integrity, honesty and professionalism. These three character traits build trust with the customer and that’s what happened in our case with Sirajudheen. I quickly developed a trust with him and that helped us finalize the deal quickly. He is not a typical car salesman that I am so used to, wary of and try to avoid. He was very responsive both before and after sales/payment. That’s one more thing that happens all the time. Typical car salesmen are only helpful until you make the payment, afterwards customers have to run from pillar to post to get a response. But in Sirajudheen’s case, he was very responsive, accommodative, and helpful. He has excellent communication skills and client management pedigree.
I will recommend/endorse Sirajudheen as a preferred relationship manager for all future references. I hope he is given the professional recognition for his excellent work at your workplace.
I would like to thank your company personnels at the Maruti Car services division at your Malaparamba Pachakkil service centre Calicut for their excellent support. Your Service executive Mr.T.Roy took care of all my queries regarding the service of my car and also provided timely and helpful advice regarding the services required. He let me know all the important information regarding the replacement product including its features etc.which I urgently required information regarding this maintenance, he was extremely attentive and listened to all my concerns with a great deal of patience.He has a caring approach and a true professional.
Please accept my gratitude towards him and your customer care & service staff for their speedy and efficient services.
I would especially like to commend Mr.T.Roy for his professionalism and superlative skills.
Many thanks for the excellent service.
Good day. I wanted to write you a quick note to thank Popular Vehicles & Services (Nexa Palarivattom) team for your prompt and professional services while selling us a new car (Maruti Suzuki Scross Alpha 1.3) last month. I understand it’s a team effort back at your business house. However, On behalf of ThomasMount, I would like to state on record our appreciation for Mr. Sajin (DSE/ RM). He has been very helpful in answering my questions honestly, working out the best offers possible while pricing and helping me make the buying decision. Also, we wish to extend our appreciation and gratitude to Mr. Vijith (SRM) your good self and Mr. Alex (TSM) of Maruti Nexa for the professional and seamless support during the sales closure.
I look forward to enjoy the best in class after sales support from your service team. I will be more than happy to refer your dealership if I have any friends looking to buy new cars in the future. Thanks again.
I was so relieved on 18th Aug night when the on-road service gents at Uppala centre gave me a great saving hand by reactivating the broken power supply to fan, wipers and power windows. We realised the issue only after nearing the NH66 highway when the rain struck us badly and wanted the windscreen wipers and a/c fan to work. My family & I were so scared to continue journey in the bad weather but we badly needed to reach Kannur that night from Ullal where we visited a family member. The car I travelled was my co-brother’s ESTILO wheras I personally use a DZIRE at Kottayam. I showed the issue to 2 electricians & a 3rd party workshop before reaching Uppala but none of them couldn’t identify the issue.
To summarise, as a user/customer of maruthi cars for couple of decades now, this 24hr service that you have programmed is EXEMPLARY and highly value-added. I take this opportunity to express my sincere gratitude to Uppala Popular centre technician & leads who demonstrated a great confidence in troubleshooting, his agility in quick decison making and finally fixing in a very short span with a sincere SMILE of SATISFACTION.
SIMPLY GREAT SERVICE. Please do continue the same and anything beyond.
The value added in this instance is million timesfold for my family for just Rs.500 in a span of 30minutes!
Many thanks & Regards
I took the delivery of the my Baleno Car on 07/07/2017 from Popular Nexa, Calicut. The vehicle was delivered in the name of Divisional Manager, United India insurance Co. Ltd., Tirur. I am fully satisfied with the performance of the Car. The 1st service was done with Popular, Edappal on 2nd week of the July 2017. I am very glad to inform you that the services given by your relationship Manager, Sri. Nkhil.R.Nair was superb. He used to inform me the status my booking and explained all features of the Car to me. He is a man who is always at reach and ready to help. During the delivery time he has handled all matters regarding the vehicular documents. Manager has also helped me a lot in various occasions. I take this opportunity to thank every one in Nexa, Calicut.
I am writing to this to let you know about high level of professional service provided by your sales team members – Kenson and Ram kumar.
I visited showrooms of Hyundai, Mahindra and Volkwagen in kochi before coming to NEXA showroom. I filled customer enquiry form and shared my contact details with all three but believe me none followed up with me. It surprised me considering my previous experience out of Kerala where four wheeler sales guys are very aggressive.
I walked into NEXA Palarivattom in the first week of April, 2017 to look out for alternatives to my choice for Mahindra Jeeps, Hyunda and Volkwagen sedan cars. Believe me, Maruti cars were not my first choice!.
On my first visit, I met Kenson and inquired about Baleno and Ciaz. After learning about waiting time, I zeroed in on Ciaz. I was specifically looking for Automatic version. Ciaz was not available in showroom for test drive but incidentally Kenson had his personal Ciaz. Without hesitation, Kenson offered his personal car for test drive in spite of the risks associated with it. What if I crashed his car?. I drove the car and although not as powerful as Hyundai Verna, I started liking it. I thanked Kenson for going out of way and offering his personal car for test drive. I really appreciate his gesture. Before leaving the showroom, I did Kenson know that I need to drive the Automatic version before taking the final decision.
Two weeks passed and one fine weekday, Kenson called me up and informed that Automatic version is available for test drive. Being weekday, I told him about my unavailability to come to show room for the test drive to which Kenson informed not to worry. Within an hour, he along with his colleague was waiting outside my office. I was surprised but also excited about the test drive. Kenson understands his customer well and he knew that I wont finalize my buy till I test drive the automatic version. I took the test drive and really liked the car. Again, I requested Kenson to let me see the color options for Ciaz currently available with NEXA Palarivattom. Here I met, Ram kumar, a team member of Kenson. Ram came across as an honest and hard working sales guy and similar to Kenson did not hesitate to go the extra mile. Ram took me to the godown to check out different colors and I with my family was able to finalize our color choice. I booked my Ciaz on 22nd April, 2017 with a 2 month waiting period.
Around third week of May, 2017, I got a call from Kenson about availability of a different color Ciaz and asked; if I am interested. He did inform me that the offer is on first cum first basis and hence I need to be quick in my decision. I discussed with my family and was able to go for the different color Ciaz . I was able to finish all the formalities soon and finally took the car delivery on 21-June-2017.
Overall my journey starting with first visit to Nexa showroom till the delivery of the car was hassle free. Kenson and Ram kumar left no stone unturned. They went over and above their normal duties in giving first class customer service. They understood my needs and during the whole of two months I interacted with them, I never found them pushy. They always ensured that I take my time in arriving at my decision but at same time ensured regular follow up.
Thanks to wonderful and professional sales guys like Kenson and Ram kumar for my first and wonderful NEXA experience!
Hi Nexa, “NEXA – A new destination, a new experience”. As it says it was a new experience for us. The services provided at Popular Nexa, Palarivattom was extraordinarily. Pleasing and we would like to appreciate the heartening experience rendered by your team at Nexa. I, K.B.Pavithran started my relationship with Nexa on 24/05/2017 when we booked our Ciaz. Our senior relationship manager Mr Kenson and RM was Mr Lijo. We had a very good professional experience with them. They were too good with following up and helped us out with the entire process and delivered the car within 2 weeks from the date of booking.
Hi. My name is Mohamed Sharej. I am from Alappuzha. I sent this email to let you know of the wonderful experience that we had with the Popular Suzuki , Kinassery, Palakkad. They are the ones that helped us when we were stranded at Navakkarai, 5 to 6 kms from Walayar, at the wrong time of the night. Me and my family encountered an accident while on our way back from our trip to Bengaluru, on our Suzuki S-Cross (KL 38 E 7070). We ran into a huge gutter on an unfinished road at Navakkarai, at around 3 in the morning. By God’s grace no one was injured, but our car was rendered immobile. We contacted support and within a short time response was heard from Popular Suzuki, Palakkad. They sent a team to check on the matter at the immediate hour. Provided the needful on getting the vehicle to their service station. They facilitated the paper works to be completed in an unbelievably fast way. As per our request, the car was ready in about 15 days. Later we came to know that certain, unavailable parts had to be hand delivered to meet our request. On retrieving of the vehicle, they mentioned to inform of any issues on our way back, because the parts had to settle in. When we had an issue, the Popular team in Muvattupuzha responded, corrected and returned the vehicle within 1 hour as per the instructions of Mr. Rajeev. Now everything’s working perfect. Special mention needs to be done to the Branch Manager Mr.Byju V.T , Service advisor Mr. Nabeer, Body shop manager Mr.Rajeev , and the entire crew of Popular Suzuki, Palakkad. Thank you everyone. This experience will never be forgotten. Amazing service, Amazing Experience. Bravo Popular Suzuki.